How do I send my artwork/logo?
What artwork formats will you accept for my order?
What is the coupon code and how do I apply it to my order?
Is rush service available?
Do you have stock art or fonts that I can use on my order?
Are samples free?
How is customization different from personalization?
What does PMS color match mean?
What is production time?
When will my order arrive?
What shipping methods are available?
What is a set-up/screen charge?
How do I pay for my order?
When do I need to provide a purchase order?
Will I have to pay sales tax?
What is a California Proposition 65 warning?
How do I send my artwork/logo?
We prefer that artwork be sent to us via
email, but it can also be sent to us on disk if emailing is not an option. If
supplying your artwork on disk, we can accommodate the following formats: CD,
DVD or 100MB Zip. Back to top.
What artwork formats do you accept for my order?
The
preferred programs are:
- Adobe Illustrator CS2 or older:
If sending this .ai
file, please convert all text to outlines before sending
- Adobe Photoshop
CS2 or older (this is a .psd file): If sending this original Photoshop file,
include all layers. Photoshop files need to be actual size or larger and a
minimum of 300 dpi.
- InDesign CS2 or older: Please send packaged with all
files and fonts.
- PDF
- Quark 6.5 or older (this is a .qxd file):
Quark files need to be collected for output before sending. This
means all placed images need to be included along with all screen printer fonts
used in the document. Back to top.
What is the Coupon Code and how do I apply it to my
order?
On the back of every HealthPromotionsNow catalog there is a promotion listed
for a discount on your order. In order to apply the correct promotion to your
order, you will need to provide us with the code on the back of your catalog.
The discount does not appear on your web order. It will be applied to your order
by your inside sales representative. Back to top.
Is Rush Service available?
Rush
service is not available on every product. Certain products may be rushed on
orders with a one color, one location imprint in order to meet your event date.
If you need an order faster than the production time listed, call us!
We'll do whatever is possible to get you what you need, when you need it. Back to top.
Do you have stock art or
fonts that I can use on my order?
Yes, we have online, hundreds of images that
you can add to most of our custom products. Outside of your set up charge, these
images are FREE and ready to use. In addition to the art, we have set fonts that
you can choose to print on some products. You'll find the stock art library
within the ordering process, or available for viewing in a link off of our front
page. Back to top.
Are Samples
Free?
We're happy to send samples, free of charge to verified businesses
interested in our products. See our page on Sample
Etiquette. We may ask that more
expensive samples be returned to us - but that's free of charge too. A credit
card number may be needed to secure larger quantity or high value sample
requests, but we'll only bill you if you don't return the samples within 30
days. We do limit quantities of free samples. Back to top.
How is
customization different from personalization?
Customizing a product is adding
the same logo or text to each item. Personalizing a product is adding a
different name to each item. Back to top.
What does PMS color match mean?
The Pantone
Matching System (PMS) is a color scale used to precisely match colors for
printing. Each color has a coded number that ensures you get the right color
when the file is printed even though the color may not look right when displayed
on your monitor. PMS works well for spot colors but not for process colors
(digital imprinting). Back to top.
What is Production Time?
Each item shows a number
of business days allotted for the production of your order for a one color, one
location imprint. Production time begins with the receipt of your signed proof
approval. As shipping and delivery times vary, they are not included in the
production time. Back to top.
When will my order arrive?
The arrival of your order is
based upon the individual item's production time as well as shipping and
delivery. Be sure to notify your inside sales rep of any event dates to ensure
that you will receive your order on time. Back to top.
What shipping methods are
available?
Most orders are shipped via UPS ground. Faster methods that may incur
additional charges are: UPS Next Day, Two Day or Three Day. For high
quantity/weight orders your representative may suggest shipping via truck. Back to top.
What is a set-up or screen charge?
The general set-up charge for the most
common methods of imprinting is $39.00 per imprint color. As the set-up/screen charge is based on
the method used to imprint your product, some imprinting methods may require a
higher charge. (For additional imprinting methods see glossary.) Due to the unique nature of each product, a new set up charge applies for every product you order. When you order that same product again, with an exact repeat of your imprint, there is no additional set up charge.
Back to top.
How do I pay for my order?
We accept Visa, MasterCard, American
Express, Check or Purchase Order. Payments may also be sent to our office via
check. A method of payment will need to be known when you place your order.
Organizations in good credit standing can also be invoiced on Net 30 terms when
providing an official purchase order. See below for additional information
concerning purchase orders. Back to top.
When do I need to provide a purchase order?
Before you place your order, you should confirm with your purchasing department
the way purchase orders are to be handled in your company. You can then provide
your purchase order number when you place your order. A copy can then be emailed
or faxed to our office. Back to top.
Will I have to pay sales tax?
Only residents of
New Jersey and Pennsylvania will have to pay sales tax on purchases. All
tax-exempt businesses must supply a copy of their tax-exempt certificate. Back to top.
What is a California Proposition 65 Warning?
PROPOSITION 65: Also known as the
Safe Drinking Water and Toxic Enforcement Act of 1986, California Proposition 65
is a law that requires warning to consumers if a product exposes consumers to a
wide variety of chemicals including lead and cadmium. Prop 65 does not ban any
product; it simply requires warnings. Prop 65 applies only in California, and
covers all products distributed in the state. Back to top.
